Delivery Information
From checkout to your doorstep, find out how Grace One orders are prepared, dispatched and delivered.
Weekday Dispatch
Orders are processed Monday to Friday.
Clear Delivery Costs
Available shipping charges are shown at checkout.
UK Delivery
Delivery options depend on your destination.
Order Processing & Dispatch
Our dispatch team processes orders from Monday to Friday, excluding non-working days. Payments confirmed before 4:00 PM are processed in line with our daily dispatch schedule. Payments confirmed after 4:00 PM are processed on the next working day.
Dispatch timing refers to order processing and shipment preparation; it does not necessarily mean the parcel will arrive on the same day.
Delivery Services
We use third-party delivery providers to fulfil orders. Available services may vary depending on the delivery address, service availability and operational requirements.
UK delivery methods may include First Class or Special Delivery services where available. The applicable delivery option will be determined during order fulfilment.
Delivery Charges
Shipping costs are calculated according to the options available for your order. Your applicable delivery charge will be displayed at checkout before you confirm your purchase.
Please review your order summary carefully to check the total payable amount, including delivery, before completing payment.
Delivery Times & Tracking
Our standard stated dispatch target is within one working day of confirmed payment. For UK orders sent using Special Delivery, delivery is expected by 1:00 PM on the next working day after dispatch, subject to the selected service and its terms.
Shipment progress is monitored internally by our team. Tracking information is not currently issued directly to customers.
Delivery estimates are not a guarantee. Carrier delays, service interruptions and circumstances outside our control may affect arrival times.
International Orders
Website orders may be accepted for eligible destinations in the United Kingdom, Europe and the United States, subject to the destinations and delivery options available at checkout.
If your destination is not available during checkout, please contact us to ask whether delivery can be arranged. International delivery times, charges, customs duties and import requirements may vary by destination.
Delivery Issues & Support
If your order has not arrived within the expected delivery window, or if your parcel arrives damaged, please contact our team as soon as possible.
Include your order number and a description of the issue so we can review the shipment and advise you on the next steps.
We're Here to Help.
Questions about dispatch, delivery options or an existing order? Get in touch with Grace One and include your order number if applicable.
Contact UsDelivery information is provided for guidance. Your confirmed order details and applicable consumer rights take precedence where required by law.