Frequently Asked Questions

Browse our collections, select the products you love and add them to your basket. When you're ready, proceed to checkout and follow the steps to enter your delivery details and complete your payment.

Available payment methods are displayed at checkout. Please check the options shown before completing your order.

If you need to change or cancel an order, contact us as soon as possible using our customer support details. We will let you know what is possible based on your order's processing and dispatch status.

Check the email address provided at checkout for your order confirmation. If you cannot find it, check your spam or junk folder. If it is still missing, please contact us.

Our available delivery destinations and shipping options are shown during checkout. Please enter your address to see which options are available for your order.

Estimated delivery times depend on the shipping option selected and your delivery address. Please refer to the delivery information provided at checkout and in your order confirmation.

Delivery charges depend on the options available for your order. The applicable cost will be displayed at checkout before you complete your purchase.

If your parcel has not arrived within the estimated delivery window, please contact us with your order number so we can help you check its status.

Grace One offers a selection of beauty, skincare, makeup, haircare, body care and curated beauty bundles. Explore our collections to discover the products currently available.

Each bundle has its own selection of products. Please review the individual product description for the included items, sizes and any other relevant details before placing your order.

Not every product is suitable for everyone. Check the product description, ingredients and usage instructions to decide whether an item is appropriate for your needs. If you have known sensitivities, review the ingredients carefully before use.

Please review the product listing for available ingredients, shades, sizes and other specifications. If information you need is missing, contact us before ordering.

We aim to display products as accurately as possible. Colours and appearance can vary slightly depending on lighting, photography and your screen settings. Refer to the product details for the most relevant information about the item.

Please consult our Returns & Refunds Policy for the applicable process and conditions. Your statutory consumer rights remain unaffected. Contact us if you need help understanding the next steps.

Please contact us as soon as possible with your order number, a description of the issue and photographs where appropriate. We will review the issue and explain the available next steps.

Refund timing can depend on the return process and your payment provider. Once a refund is approved or processed, we will provide any relevant information available. Applicable legal refund deadlines will be followed.

Check the options available at checkout. If guest checkout is enabled, you can place an order without creating an account. Creating an account, where available, may make it easier to manage your orders.

For questions about products, orders or delivery, please contact us using the customer support email or contact form listed on our website.

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